Store Policies

Returns/Cancellations

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Lone Star Defense & Arms will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

Welcome to Lone Star Defense & Arms, LLC

Our #1 goal is to provide you with anything and everything that will help protect you and your family - we want to be your trusted source for all your self-defense and sporting needs!

***IMPORTANT NOTICE: Due to the ongoing spread of the CORONAVIRUS/COVID-19 processing & shipping has been delayed by FedEx, UPS and our vendor's warehouses due to safety precautions to ensure the safety of everyone who handles or transports our orders. Delivery could be delayed a few extra business days - we thank everyone for their patience during this very difficult & uncertain time affecting everyone. Be Safe & God Bless.***

Store & Online Purchasing POLICIES

***IMPORTANT NOTICE: Due to the ongoing stress on nation-wide logistics/supply chain, processing & shipping has been delayed by FedEx, UPS and our vendor's warehouses due to safety precautions to ensure the safety of everyone who handles or transports our orders. Delivery could be delayed a few extra business days - we thank everyone for their patience during this very difficult & uncertain time affecting everyone. Be Safe & God Bless.***

We have an actual retail store ALONG with offering a comprehensive online store. We invite you to visit our shop along with browsing and buying from our full inventory 24 Hours a day for your convenience. All Non-Firearm items are available to be drop-shipped directly to your doorstep if purchased from our online store or conveniently shipped to and picked up at our retail facility at no additional cost.

Per ATF Regulations, ALL Firearms purchased online must be sent to our shop for pick-up or to another FFL Dealer; please contact your individual dealers to inquire about their FFL Transfer polices. Once an order is placed, it will be processed the next business day and will arrive normally within 3-5 business days with FREE Shipping and NO FFL Transfer fees when picked up at our retail storefront. If shipping to another FFL Dealer, the order will arrive within 7-10 business days.

We can and do, accept FFL Transfers from other seller/dealers from across the country. Our fee is only $15 per firearm and we offer an easy, no-hassle same day service without requiring an appointment to come in to pick up your items. Please visit our FFL Transfer Page for the easy step-by-step guide: http://www.defenseandarms.com/defense-and-arms-services/ffl-transfers

Our online store is comprised of many of the industry leading distributors of quality firearms and products; the availability a customer sees on our site is real-time and our prices and availability are guaranteed as long as the item(s) are processed through the entire purchasing/check-out procedure. Simply having an item placed in the shopping cart and not moving forward with the purchase does NOT guarantee availability.

"Once the paperwork is done, you can't return the gun."

*ABSOLUTELY NO REFUNDS IF YOU DO NOT QUALIFY UNDER THE TERMS BELOW:

*ALL BUYERS MUST PASS background check prior to taking legal possession of firearms.
*To combat fraud, buyer's ID/DL must match the billing address of payment of purchase - NO EXCEPTIONS.
*NON-U.S. CITIZEN FIREARMS PURCHASE: NON-U.S. CITIZENS must bring all of your original immigration documents (green card, I-94, hunting license, etc.) with you at the time of completing your background check - required every time you complete a background check; NO EXCEPTIONS.
*HANDGUN & LOWER RECEIVER PURCHASES: Please be aware that you must be 21+ years of age and be a Texas resident with a valid Texas ID or DL to legally purchase a handgun or lower receiver in Texas.
*LONG GUN PURCHASES: Please be aware that you must be 18+ years of age and possess a valid State-Issued ID or DL to legally purchase a long gun.

*AGAIN, ABSOLUTELY NO REFUNDS IF YOU DO NOT QUALIFY UNDER THE TERMS ABOVE.

If the buyer has any doubt of passing the background check, please DO NOT purchase a firearm online, but instead visit our store to conduct the transaction or receive consultation in person before attempting to complete the FORM 4473 Background Check.

REPEATING: ALL BUYERS MUST PASS background check prior to taking legal possession of firearms.

REPEATING: To combat fraud, buyer's ID/DL must match the billing address of payment of purchase - NO EXCEPTIONS.

REPEATING: PER FEDERAL LAW, if you are a NON-U.S. Citizen, please remember to bring all of your original immigration documents (green card, I-94, hunting license, etc.) with you at the time of completing your background check - This is required every time you complete a background check - NO EXCEPTIONS.

REPEATING: FEDERAL AGE & REQUIREMENTS:
21+ years of age for handguns, lower receivers valid Texas Issued ID Only - NO EXCEPTIONS.
18+ years of age for long guns w/ proper valid state issued ID - NO EXCEPTIONS.

***ABSOLUTELY NO REFUNDS ON ANY OPTICS, THERMAL CAMERAS, NIGHT VISION EQUIPMENT, LASERS, RED DOTS, Etc.***

For more information on our services, please visit our main website: www.defenseandarms.com